Customers may apply for a return or exchange within 7 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked“Final Sale”,“Food”,“Clothing”cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
- All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- Return/Exchange shipments must be made using the same service as the original delivery.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customised items cannot be returned.
- The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense)（if applicable）.
- For hygiene reasons, food，underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
- Naturally any faulty items can be returned.
Goods replacement due to product defect:
Not more than 1 year after the product is signed, products because itself is flawed and non-artificial reason or sabotage was damaged, please contact us, we are in the door after confirm the damage reason and products will be according to the actual situation to make a decision, in accordance with our confirmation criteria will provide a not including postal fee free for new services, please note, Each product can only enjoy this service once, Accidental damage and time beyond one year will not enjoy the service.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Please contact our Customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Insert your receipt, along with the items, back into the original packaging.
Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Notice:This clause does not apply to returns within Mauritius
Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
In the event of a return, your refund will be credited to the original method of payment. NW 1776 will not refund shipping charges (whether you actually paid or not) if the return is due to the customer’s personal reasons.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Return address for orders within Mauritius:
Riviere Du Rempart, Grand Baie, Geranium Lane
Return address for orders outside Mauritius:
Please contact customer service team to confirm